Refund & Return Policy
Cancellations, Refunds and Credits
We do not offer cancellations or refunds. Any changes must be requested 48 hours prior to delivery.
Cancellation of orders may incur an administration fee of $10.
If you receive the incorrect products items must be returned unopened and in the condition they were received.
If the product is purchased via online sales and the product is spoilt, we take no responsibility in refunding the spoilt product. The customer accepts the responsibility when purchasing the product and receiving delivery, that the juice and/or products are fragile and must be refrigerated after the product has been delivered.
Therefore, if a product is spoilt, we will not provide a refund or replacement product of delivered goods. In the event that the consumer changes their mind about a product they have ordered online, we are happy to change the product order if given more than 48 hours notice.
Customer Service
Our customer service team operates between 9 am - 5 pm, Monday to Friday. Any changes to orders or inquiries must be placed between these hours.
If you are not satisfied with any aspect of our products or service, please reach out to! getglowing@pureandnood.com.au.